Refund policy

 We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return/refund or change of mind, wrong size  you can contact us at saintsydneyinfo@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

For returns due to a change of mind, or where you have selected an item in size or fit that does not suit you, the Consumer is responsible for the return shipping costs. The applicable return shipping cost will be deducted from your refund amount.

This deduction applies only to change of mind and size/fit returns. It does not apply to items that are faulty, damaged, incorrectly supplied, or otherwise eligible for a remedy under Australian Consumer Law.

The remaining balance will be refunded to the original payment method once the returned item has been received and inspected.

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saintsydneyinfo@gmail.com.

Faulty, Damaged or Incorrect Items 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will cover the reasonable return shipping costs for eligible items and provide an appropriate remedy in accordance with Australian Consumer Law.

Please contact us at Saintsydneyinfo@gmail.com before returning the item so we can guide you through the process 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

The remaining balance will be refunded to the original payment method once the returned item has been received and inspected, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at saintsydneyinfo@gmail.com.